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Survey documents

All survey documents can be either downloaded by clicking on the links below, or ordered from the World Health Organisation (WHO). Please note the manual and workbook are large files and could take some time to download.
To order a paper copy of the manual and accompanying CD-ROM (containing the computerised workbook and all the other documents listed below) email the documentation centre at WHO Essential Medicines and Pharmaceutical Policies(EPM) the email address is: edmdoccentre@who.int

Measuring medicine prices, availability, affordability and price components 2nd edition

Full Manual
downloadable only in English.zip (5.07Mb) and French.zip (3.4Mb)

Note: individual chapters can be downloaded separately in English, French and Spanish (see below). Russian will be available soon.

MS Excel computerised Workbook
Note: the workbook is a multi-language single edition containing English, French, Spanish and Russian

Global and regional core list medicines English, Spanish

Frequently-asked questions English, Spanish

Individual chapters and associated supporting materials:
Table of contents, abbreviations, foreword, acknowledgements
English, French, Spanish

Chapter 1: Introduction English, French, Spanish

Chapter 2: Survey overview and pre-survey planning English, French, Spanish
Abridged questionnaire on structures and processes of country pharmaceutical situation (Annex I of manual) English (for French and Spanish see Annexes below)
Example of a letter of endorsement (Annex 2) English (for French and Spanish see Annexes below)

Chapter 3: Preparation English, French, Spanish
Survey protocol template English, Spanish
Measuring medicine prices and availability in the non-formal health sector English
Using the WHO/HAI medicine price methodology to survey a therapeutic group of medicines English, Spanish
Medicine lists from other surveys: reproductive health (English, Spanish) and chronic diseases (English, Spanish)

Chapter 4: Training area supervisors, data collectors and data entry personnel English, French, Spanish
Sample presentations:

  1. Introduction to the survey and training workshop English, Spanish
  2. Overview of the survey methodology English, Spanish
  3. Data collection procedures English, Spanish
  4. Completing the data collection form English, Spanish
  5. Data entry English, Spanish
  6. Data quality and checking English, Spanish

Handouts:
Instructions for area supervisors English, French, Spanish
Instructions for data collectors English, French, Spanish
Instructions for completing the Medicine Price Data Collection Form English, French, Spanish
Exercises:
Spot the mistakes exercise English, French, Spanish and answer key English, French, Spanish
Data checker exercise multi-language
Sample training evaluation form English, French, Spanish

Chapter 5: Preparing for data collection in the field English, French, Spanish
Letter of introduction (Annex 4) English (for French and Spanish see Annexes below)

Chapter 6: Data collection in the field English, French, Spanish

Chapter 7: Data entry English, French, Spanish

Chapter 8: Data analysis and interpretation English, French, Spanish

Chapter 9: Measuring price components English, French, Spanish
Price Components Interview Guide (Annex 6) English (for French and Spanish see Annexes below)
Price Components Data Collection Form (Annex 7)
English (for French and Spanish see Annexes below)

Chapter 10: International comparisons English, French, Spanish

Chapter 11: Exploring possible policy options and lines of action English, French, Spanish
Simulated client approach to explore which medicines are actually sold and what prices clients pay English, Spanish

Chapter 12: Reporting English, French, Spanish
Survey report template English, Spanish

Chapter 13: Using the evidence and getting the messages out English, French, Spanish
Hovland, I. Successful Communication A Toolkit for Researchers and Civil Society Organisations. London: ODI, 2005 English
Chetley A, Hardon A, Hodgkin C, Haaland A, Fresle D. How to improve the use of medicines by consumers. Geneva: WHO; 2007 English
Hardon A, Hodgkin C, Fresle D. How to investigate the use of medicines by consumers. Geneva: WHO and the University of Amsterdam; 2004 English

Chapter 14: Monitoring medicine prices and availability English, French, Spanish
Guidance on setting up a national price monitoring system English
Example of a monitoring report -- My.Medprice -- Newsletter of the Medicine Price Monitoring System, Pharmaceutical Services Division, Ministry of Health, Malaysia English

Chapter 15: Next steps in the WHO/HAI project on medicine prices English, French, Spanish

Annexes English, French, Spanish

  1. Abridged questionnaire on structures and processes of country pharmaceutical situations
  2. Example of a letter of endorsement
  3. Trainer’s Guide for training area supervisors, data collectors and data entry personnel
  4. Example of a letter of introduction from the survey manager
  5. Checklist for manual check of survey data
  6. Price Components Interview Guide
  7. Price Components Data Collection Form
  8. International comparison of MPRs: adjustment for reference price year, inflation /deflation and purchasing power parity

Glossary English, French, Spanish

Technical support

As part of the WHO/HAI Project on Medicine Prices and Availability, on-line support is offered by project personnel to survey managers undertaking a medicine price and availability survey using the WHO/HAI methodology.

As a minimum, the process involves checking documents and data at the following stages of a survey:

  1. Survey protocol: this review involves at least two steps – initial comments on the draft protocol and after the protocol has been updated (but before it is finalised).
  2. Workbook (Part I – price and availability): prior to the training of the survey personnel
  3. Workbook (Part I): after the data has been entered and checked by the survey manager. At this stage of the survey, the price components aspect of the survey protocol should be updated by the survey manager. This update should also be submitted and reviewed.
  4. Workbook (Parts I and II) and the draft survey report: this is the final check of the price and availability data in Part I of the workbook, and the only check of the price components data (in Part II of the workbook). The draft survey report will also be reviewed so it is consistent with the findings.

In addition to the above, survey managers are encouraged to ask questions at any time as issues arise.

If you intend undertaking a survey, please contact Marg Ewen at the HAI Global office in Amsterdam (marg@haiweb.org) so support can be arranged.



Outline of what's new in the 2nd edition of the WHO/HAI survey manual


Measuring medicine prices, availability, affordability and price components